Banking

Online Portal

How to make customers easily understand regulatory changes that will impact

Banking in the UK is undergoing vast regulatory changes every year. The changes are often technical, difficult to grasp and open to interpretation. The goal was to give clarity to customers online. Here is how we helped one of the UK's leading banks.

Scenario

One of the oldest and largest banks in the UK were about to change their overdraft process. Being big means every minor change impacts over a million customers. Overdraft customers were about to experience a major change in the way they will be charged overdraft fees and it would impact their current terms with the bank. This meant the customers had to understand the changes and agree to them before a certain cut-off date.

Client Industry

Banking

Business Problem

• Bank has to ensure customers agree to the changes online before the deadline date
• Bank has to communicate with millions of customers quickly
• Bank has to explain the changes clearly to the customers online

Our Approach

Solution Offered

• Wireframe

• Business Requirements

• Process Flow

• Data handling Sheet

HOW WILL WE WORK WITH YOU?

Step 1
2 Hour Workshop
We come prepared to draw a blueprint of your product idea in a couple of hours

Step 2
Solution Proposal
Based on your needs, we propose a tailored solution covering a mix of: Discover, Design, Define & Deliver phases

Step 3
Start Project
Our team starts to work on your product as per the proposal

LET'S HAVE OUR FIRST DISCUSSION

We know it's difficult to summarise the business challenge around your existing product or the new product idea you are working upon without knowing how, when or exactly where we could help you.

Just send us your details and the business problem that's troubling you the most today. We will schedule a discussion and help you immediately.